How should I care for my shirts? Will they shrink?
The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.
How do you print your apparel?
All of our shirts and hoodies are screen-printed. Most of the shirts are printed with water-based or discharge ink which leaves an extremely soft print. A few of the shirts use soft plastisol in order to get a bright white print.
Will the print fade?
Hopefully! We love a vintage feel, and worn shirts are the best. The inks will always fade slightly, but we think they look better that way.
Do you print your own shirts?
We used to print our shirts ourselves digitally, but we found that this takes up time we could be designing, or hanging out with you, so we leave the printing to the pros now.
What size should I order?
We print on Americal Apparel for most of our tees. Check their sizing here.
Do you accept designs from third parties?
No, this is the part we love. All the shirts are designed by Tim and Joel.
How long does it take for shirts to arrive?
Standard shipping in the US takes 5-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way. If you shirt is a pre-order, you'll have to add about a week to the ship time. Check the details on the shirt you bought for more info.
What shipping method do you use?
Standard shipping for orders is USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost every country around the world.
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Look for a link to continue payment without signing in to Paypal when checking out.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do you offer wholesale or bulk pricing?
Yes, we love getting our shirts to people who don't know about us yet! Email us at firstname.lastname@example.org
What is your return policy?
Our goal is to make you 100% satisfied. In general, unworn shirts can be exchanged within 15 days of delivery. Please use the returns page to complete and returns or exchanges.
If you have any other questions or comments, we'd love to hear from you.
Use the contact page or Email us at info AT freeclothingco.com